Standards for Excellence manual

Standards for Excellence is a guide for upgrading the services of a pregnancy care center, maintaining high standards, and building a solid future. A valuable resource for directors, board members, and key staff, the manual is priced reasonably but provided free of charge (on flash drive) to first-time PCC associates.

A key feature of the manual is the PCC Assessment Tool. Use it to ask the hard questions and evaluate what needs work. Download the tool free of charge and begin your analysis today! 

To download other sections of the manual, use your Associate login at the bottom of this page (black bar). Once you've logged in, the "Download the manual" module will appear.

Table of contents

  • Standards of Operation
  • Mission Statement
  • Vision Statement
  • Statement of Faith
  • Articles of Incorporation
  • Constitution and Bylaws
  • Tax-Exempt Status
  • State Sales Tax-Exemption
  • License(s) to Solicit Funds
  • Policies and Procedures Manual
  • Employee Handbook
  • Board Governance Standards and Principles
  • Board Member Responsibilities and Duties
  • Recruiting Board Members
  • Limiting Board Members’ Terms of Office
  • Resignation/Removal from Board
  • Strategic Planning
  • Finance Guidelines
  • The Development Mindset
  • Requesting Support
  • Communicating with Donors and Others
  • Security & Privacy of Electronic Donor Records
  • Online Donations and Other Transactions
  • Grant Proposals
  • Insurance Coverage for Your PCC
  • Additional Financial Information/Policies
  • Church Relations
  • Considerations for Choosing a Location for the PCC
  • Choosing a Facility for the PCC
  • Hours Decorating the PCC’s Interior and Exterior
  • Choosing a Name for the PCC
  • Signage
  • Advertising (updated to include website and social networking practices)
  • Satellite Facilities
  • Job Analysis
  • Job Descriptions
  • Recruitment
  • Reviewing Resumes
  • Candidate Selection
  • Conducting Interviews
  • Conducting Reference Checks
  • Conducting Background Checks
  • Pre-Employment Testing
  • Facilitating the Selection Process
  • Making Job Offer
  • Resume/Application Receipt Acknowledgements and Employment Rejection Letters
  • Training
  • Orientation
  • Ongoing Training
  • Personnel Files
  • Required Employee Postings for Federal & State Labor Laws
  • Attendance Records
  • Chain of Command
  • Staff Evaluations
  • Other Evaluations
  • Performance Recovery Plans
  • Disciplinary Action and/or Corrective Action
  • Termination
  • Conflict Resolution: Grievance & Complaints
  • Mediation
  • Spiritual Life
  • Exit Interview
  • Media Guidelines for Political Activity
  • Dress Code
  • Health & Safety
  • Harassment
  • Standards and Safeguards for Sexual Misconduct
  • Volunteer Appreciation
  • Client Rights
  • Scope and Limitation of Service
  • Client Assessment Advising Client Education
  • Evangelism
  • Pregnancy Tests
  • Telephone
  • Material Distribution Follow-Up, Tracking Outcomes
  • Referrals
  • Adoption
  • Abortion and Abortifacients
  • Exit Survey & Complaints
  • Closure of Client-Volunteer Relationship
  • Client Records
  • Release of Client/Patient Records
  • Serving with Excellence
  • Abstinence-Only Education Program
  • Medical
  • Post-Abortion Ministry
  • Ministry to Men
  • Risk Management
  • The Americans with Disabilities Act (ADA)
  • The Occupational Safety & Health Act (OSHA)
  • Reporting Abuse
  • Suicide Risk Factors
  • When It Is/IsNot Appropriate to Share the Gospel
  • Minor’s Ability to Consent to an Ultrasound Examination and Pregnancy-Related Services
  • Consumer Product Safety
  • Fundraising Guidelines
  • Insurance Coverage for Your PCC
  • Useful Websites
  • Pure Intimacy
  • Top 10 Mistakes Made by an Abstinence Educator
  • Qualities of a Successful Abstinence Educator
  • Job Description Template
  • Job Description for a PCC Chief Executive
  • Job Description for a Center Director
  • Job Description for a Client Services Director
  • Job Description for a Medical Director
  • Job Description for a Nurse Manager
  • Job Description for a PCC Client Advocate Volunteer
  • Job Description for a Development Director
  • Volunteer Recruitment
  • New Volunteer Orientation & Experience Checklist
  • Employment Application
  • PCC Volunteer Application
  • Personnel Reference Questionnaire
  • Sample Job Offer Letter
  • Resume/Application Receipt Acknowledgement and Employment Rejection Sample Letters
  • Employee Information & File Checklist
  • PCC Statement of Faith
  • Standards of Operation
  • Statement of Commitment to the PCC
  • Employee Confidentiality Agreement
  • PCC Conflict of Interest Resolution Certificate
  • Acknowledgement of Receipt of Policies and Procedures Manual
  • Acknowledgement of Receipt of Employee Handbook
  • PCC Chief Executive Performance Evaluation
  • PCC Volunteer Evaluation
  • Employee Handbook Policies
  • Board Member Application
  • Board Member Commitment Pledge
  • Board Policies
  • Board Meeting Minutes Template
  • PCC Board Member Self-Evaluation
  • Incoming Mail Cash/Check Verification
  • Personal Expense/Reimbursement Form
  • Check Request Form
  • Gift In-Kind Receipt
  • Equipment Borrower’s Agreement 
  • Records Retention Policy
  • Policies & Procedures Manual
  • Permissions to Use Photo, Quote, or Personal Statement
  • PCC Record of Complaint
  • Authorization for Release of Health Information Pursuant to HIPPA
  • Authorization to Release Information Form
  • Abuse/Neglect Reporting Form
  • Client Information Sheet
  • Client/Child’s Rights Parent Letter
  • Client Rights Letter
  • Patient Notice of Intent Form
  • Pregnancy Test Verification Form
  • Video Release Form
  • Scope and Limitation of Services Document
  • Furniture, Equipment & Food Release Form
  • Community Assessment Survey
  • Client Exit Survey
  • Abstinence Program Parent Letter
  • Abstinence Program Parent Note
  • Abstinence Program Educator Evaluation
  • Abstinence Program Student Feedback Survey
  • Abstinence Program Parent Feedback Survey
  • Post-Abortion Ministry Facilitator Evaluation 
  • Post-Abortion Ministry Feedback Survey
  • Men's Program Facilitator Evaluation 
  • Men's Program Feedback Survey

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